Refund and Returns Policy

We stand by the quality of our products and want you to be fully satisfied with your purchase. If you are not completely happy, you may return or exchange your items under the following conditions.

Eligibility for Returns & Exchanges

✔ Returns must be requested within 30 days of receiving your order.
✔ Items must be unused, unworn, and in their original packaging (with tags attached).
✔ Any signs of wear, damage, or modification will void the return eligibility.
✔ Customers are responsible for return shipping costs unless the item received was defective or incorrect.

How to Initiate a Return

  1. Contact our customer service at info@carsnevis.xyz with your order number and reason for return.
  2. Wait for confirmation and return instructions from our team.
  3. Pack the item securely and ship it back to our return address provided in the instructions.
  4. Once received, we will process your refund within 5-7 business days to the original payment method.

Exchanges

  • If you need to exchange for a different size or color, please contact us within 30 days of receiving your order.
  • Exchanges are subject to product availability. If the requested item is out of stock, a refund or store credit will be issued.

Refund Process

  • Refunds are processed once the returned item is received and inspected.
  • Depending on your payment provider, the refund may take 5-10 business days to reflect in your account.
  • Shipping fees are non-refundable, except in cases where the item was defective or incorrect.

Non-Returnable Items

❌ Final sale items or clearance products cannot be returned.
❌ Items damaged due to improper use or negligence are not eligible for refunds or exchanges.

For any inquiries regarding orders, returns, or refunds, please contact us:

📍 Address: 1569 LAKE AVE METAIRIE LA 70005-5014 USA
📞 Phone: (603) 588-3501
📧 Email: info@carsnevis.xyz